Worst accommodation ever, and no value for money. Will not recommend this venue to anybody in the future. Using social media to spread the message at every opportunity I get. Listed are a few issues: Marrakesh accommodation
1. Tatty and dirty
2. White linen, should have no stains.
3. 2 people 6 days - cupboard space is a joke, we had live out of the suitcase.
4. Room was cramped with no space to move, or a chair to sit in.
5. No bath plug
6. No soap in dispenser
7. No soap dish or facility to hold shampoo etc.
8. Shower in need of repairs, tiles broken and door.
9. Concept and idea is great but implementation leaves a lot to be desired.
10. Too far from the sea and the view is that of the neighbors wall outside the room.
11. Definitely not value for money and very over priced.
12. Would not recommend at all to anyone at any time.
13. Main gate does not operate.
14. Bed side mat to say was filthy, would be too kind.
15. Definitely recommend Safari removes this venue from their listing.
16. Towels so rough. Actually used sand paper that was softer. We used our own beach towels in the bathroom.
17. Sink and bath were not cleaned.
18. Dustbin in bathroom was not cleaned and contained previous occupants rubbish.
19. Sink taps so tight I had to use spanner from car to close taps to stop water leaking.
20. Basin so dirty we dared not put anything down.
21. Sink cupboard filthy and broken and inside was water stained from leaks.
ESTABLISHMENT RESPONSE:
Dear Mr Killian,
Many thanks for taking the time to provide practical input. We are grateful that you appreciated our Arabian theme and apologise for the inconvenience experienced by you, especially that the gate was on manual control for four hours whilst a electrical point was undergoing maintenance works. I'm sure that you'll be pleased to hear that we have addressed some of your other concerns as follows;
· Install the new shampoo and conditioner dispensers which were recently delivered
· Install a new shower unit
· Replace the old towels with soft, luxury towels and use ?staysoft' in the interim
We do take our guest's input seriously and respond by tweaking our maintenance and quality control program. We are graded as HIGHLY RECOMMENDED by AA who do a thorough, annual inspection and always comment on our high standard of hygiene and rigorous maintenance program to constantly upgrade the facilities at Al Marrakesh Guest House.
Once again, many thanks for your contribution.
Kind regards, Rae Berry ? proprietor of Al Marrakesh Guest House